| Feature | LiveSupport | Benefit |
|---|
| Automatic uninstall |  | The program is removed from the customer's computer when the technician disconnects. |
| Chat | | Chat online with the customer. If the technician chooses, a chat window appears and the technician can online text chat with the customer to give additional instructions. |
| Clipboard Support | | Copy and paste to/from the customer computer. |
| Direct | | The connection is made directly from the customer to your technician's workstation. There are no third-party servers that can go down, or have reliability problems. No concerns about shady third parties eavesdropping on the conversation. |
| File Transfer | | The technician can transfer files either to or from the customer system. This is helpful for sending new components, or downloading diagnostic log files. |
| Firewall Friendly | | The program is not affected by most firewalls so user is immediately connected without a need to change firewall rules. |
| Multiple sessions | | The technician can have multiple sessions with multiple customers. This optimizes the technicians time during downloads, or other time consuming processes that may be required on the customer's system. |
| No user settings | | The customer is automatically connected to the technician without passwords, IP addresses, etc. |
| One time cost | | Does not have a monthly or yearly subscription fee like some other solutions, so you don't have to keep paying and paying. |
| Small download | | The download is only 688K which downloads quickly even on dial-up system. |
| I'd like to purchase the program |
Blue Squirrel
